R3 Tips – Become a better listener

Developing influence requires effective communication, and effective communication begins with listening. Listening is command central for effective communication. No other skill is as powerful or as necessary for developing understanding− and for communicating a desire to understand. Perhaps the most common block to effective communication is impatience. So whatever your objective or agenda is, suspend it long enough to focus on what the other individual is saying and feeling. And display patience.


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