Are you passionate for the work you do? Do you believe strongly in your organization and its products and services? Do you let your passion show? A client once told me that they awarded a contract to my competitor because the competitor “wanted it …
A Norwegian psychology professor once shared a bit of wisdom that I have never forgotten. And it has become the basis for one of our most important principles for strengthening customer relationships – and even collegial relationships, for that matter. He told me, “It …
If you are reading this, you probably resolved to change your behavior or improve your performance this year. Statistics are not in your favor. The entire health club industry relies on people failing to follow through on their resolutions (and yet taking a long, …
Developing influence requires effective communication, and effective communication begins with listening. Listening is command central for effective communication. No other skill is as powerful or as necessary for developing understanding− and for communicating a desire to understand. Perhaps the most common block to effective communication is …
El último año ha traído algunas manos de póquer bastante difíciles a empresas alrededor del mundo. Incluso, muchas malas manos. Y a medida que dicha incertidumbre económica ha persistido, esas mismas compañías han sido golpeadas una y otra y otra vez. (Desde marzo, y …