Partnering relationships require an emphasis on working WITH rather than simply FOR. Do you agree? This principle is woven throughout the Acclivus curriculum. The definition of a partnering relationship refers to two people or organizations working together toward a common goal. The strength of …
Senior Managing Partner Martin Carbone discusses the importance of balancing needs while working WITH customers to manage demands and requests.
Senior Partner Martin Carbone shares about the importantce of listening in our modern world and circumstances.
Are you passionate for the work you do? Do you believe strongly in your organization and its products and services? Do you let your passion show? A client once told me that they awarded a contract to my competitor because the competitor “wanted it …
A Norwegian psychology professor once shared a bit of wisdom that I have never forgotten. And it has become the basis for one of our most important principles for strengthening customer relationships – and even collegial relationships, for that matter. He told me, “It …
If you are reading this, you probably resolved to change your behavior or improve your performance this year. Statistics are not in your favor. The entire health club industry relies on people failing to follow through on their resolutions (and yet taking a long, …
Developing influence requires effective communication, and effective communication begins with listening. Listening is command central for effective communication. No other skill is as powerful or as necessary for developing understanding− and for communicating a desire to understand. Perhaps the most common block to effective communication is …