R3 Collaboration
Optimize the effort and approach of your internal teams by aligning interdependent needs and implementing a creative communication strategy.
Targeted Audience:
All business professionals and leaders who must support and collaborate with each other or with customers to be maximally effective and valuable.
The Learning Process:
R3 Collaboration provides every member of the team with a solid foundation of skills, techniques, and approaches to take communication with each other and with customers to a new level.
Performance Objectives:
Upon successful completion of R3 Collaboration, participants should be able to:
- Begin each meeting, interaction, or project in a way that establishes a positive and productive tone, direction, and focus
- Guide each dialogue—even when faced with disappointment, frustration, or anger—in a way that ensures optimal results and strengthens the working relationship
- Probe to understand problems and needs— beyond the obvious—by using a proven, systematic process
- Effectively manage expectations
- Keep team members and customers informed and involved
- Recommend approaches and solutions that lead to optimal results, strengthen the working relationship, and help ensure profitable revenue
- Effectively address misperceptions, doubts, skepticism, and concerns
- Respond to demands in a way that strengthens the relationship, strives optimal results and protects the interests of the organization
- Conclude each interaction in a way that ensures a mutual understanding of what has been accomplished and what commitments have been made
- Work effectively together with other members of the organization to ensure that commitments are met and objectives are achieved
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