R3 Service Core (Open) – Acclivus R3 Solutions R3 Service Core (Open) – Acclivus R3 Solutions

R3 Service Core (Open)

R3 Service Core provides a solid foundation of skills, techniques, and approaches to enable service professionals to take communication with customers to a new level. They are better able to diagnose problem`s and identify needs—beyond the obvious.  And they are more skilled at guiding customers toward achieving optimal results with your product and service solutions.

The target audience for R3 Service Core: Service professionals, including field service engineers, telephone support representatives, technical support specialists, installation consultants, supervisors, managers, and executives.

Upon successful completion of R3 Service Core, a service professional should be able to

  • Begin each customer interaction—whether face-to-face or on the phone—in a way that establishes a positive and productive tone, direction, and focus
  • Guide each service dialogue—even when faced with an irritated customer or an emotional situation—in a way that ensures results and strengthens the business relationship
  • Effectively manage customer expectations
  • Keep the customer informed and involved
  • Recommend approaches and solutions that lead to optimal results, strengthened relationships, and profitable revenue
  • Effectively address customer misperceptions, uncertainties, and concerns
  • Conclude each customer interaction in a way that ensures that the customer understands the value that has been delivered and commits to appropriate future action
  • Take ownership for the customer relationship and the profitability of each service interaction

This R3 Service Core course is comprised of five (5) 90-minute webinars to be held at the same time each day, Monday – Friday.

Participants must attend all webinars and may only miss one webinar, provided arrangements are made with the instructor to complete the missed pre-work, webinar review, and assignments.

Register Now

The event is finished.


Jun 02 2020 - Jun 05 2020


9:00 - 10:30 PM CDT
9:00 am - 10:30 am

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