Responding to Resistance (Objections)
Learn to identify the three specific types of resistance and the most effective approach for responding to each type of resistance in a way that strengthens the relationship.
Participants learn that responding to resistance (or objections) quickly and appropriately helps to more quickly advance the decision process and move toward the close of the sale. They learn to identify the three specific types of resistance: misperceptions, skepticism, and concerns. And they learn the most effective approach for responding to each type of resistance.
The Learning Process:
Responding to Resistance can be delivered as a single 60- to 90- minute Virtual Instructor-Led Training or it can be combined with others to create a custom solution.
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