R3 Service Virtual Training Track

The R3 Service Virtual Solution provides a solid foundation of skills, techniques, and approaches that enable service professionals to take communication with customers to a new level – without or without the benefit of face-to-face contact. Participant will be better able to diagnose problems and identify needs – beyond the obvious.  And they will be more skilled at guiding customers toward achieving optimal results with your product and service solutions.

The R3 Service virtual solution includes these four modules:

1. Building and Strengthening Customer Relationships
2. Preparing and Conducting Effective Service Calls, both on-site and remotely
3. Involving and Informing Customers
4. Upsolving®

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